Welcome to Miliyah Co! Please read these Terms and Conditions ("Terms") carefully before using our e-commerce website. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
1. General Overview
These Terms govern your use of our e-commerce website, including purchasing products, browsing content, and participating in any promotions. We reserve the right to change these Terms at any time without prior notice, and your continued use of the site signifies your acceptance of any modifications.
2. Use of Website
You must be at least 18 years old or have permission from a parent or guardian to use this website. You agree to provide accurate and up-to-date information when making a purchase or creating an account with us.
3. Products and Orders
All products listed on our website are subject to availability. We strive to ensure accurate product descriptions, but we do not warrant that product descriptions, images, or other content are complete or error-free. We reserve the right to refuse or cancel any order at our sole discretion, including in cases where products are incorrectly priced or out of stock.
4. Pricing and Payment
All prices are displayed in Malaysian Ringgit (MYR) and include GST unless stated otherwise. We accept multiple payment methods, and payment must be made in full before any product is dispatched. We reserve the right to modify prices at any time without prior notice.
5. Shipping and Delivery
We aim to process orders within 2-3 business days. Delivery times may vary depending on your location and availability of stock. Miliyah Co is not liable for any delays caused by postal or courier services. Miliyah Co will not be responsible for any lost parcels that we do not ship. Lost parcels or unreceived parcels will not be eligible for any return, refund, or exchange.
6. Returns and Refunds
We accept returns within 7 days of delivery, provided the product is unused, in its original condition, and accompanied by proof of purchase. Instead of a refund, we will issue store credit that can be used to purchase other products from our store. Return shipping costs are the responsibility of the customer unless the product is faulty, in which case a full refund will be provided, and we will cover the return shipping costs.
Please Note: Returns or Exchanges are NOT Allowed for the Following:
* Change of mind
* Earrings due to hygiene purposes
* Sets containing earrings
* FINAL SALE items (i.e. products priced at 40% discount and above)
* Chain breakage, damaged, or gently faded products (please refer to our care instructions)
* Personalisation
* Apparel
All items purchased are not refundable. If you have received the wrong or defective item, please contact us within 48 hours of receiving the product.
Note on Earrings: Due to the nature of the metal we use for our earring posts, it is normal for them to get slightly bent during transit. Rest assured that your jewels are not damaged—gently push the post back to its original position to re-align the earring.
Returned Product Requirements:
* Returned products must be unworn, unsoiled, and in their original condition, accompanied by the original packaging.
* Products damaged through improper handling are not eligible for a refund or exchange.
* Products returned are subject to evaluation and will not qualify for a refund or exchange if they do not meet the required conditions.
* A restocking fee per unit and shipping costs will apply.
If you are required to ship items back to us, please use a trackable shipping service of your choice and retain the tracking number for your records.
Refunds: Please note that refunds can only be issued via store credit. This will be processed within 10 business days of receiving the returned items.
7. Intellectual Property
All content, including text, images, and logos, is the intellectual property of Miliyah Co and may not be used, reproduced, or distributed without our express written consent.
8. Limitation of Liability
Miliyah Co is not liable for any damages, including direct, indirect, incidental, or consequential damages arising from your use of the website or purchase of our products. This includes, but is not limited to, loss of data or profit.
9. Privacy Policy
We value your privacy and are committed to protecting your personal information. For more details on how we collect, use, and store your data, please refer to our Privacy Policy.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from your use of the website will be subject to the jurisdiction of the courts of Malaysia.
11. Contact Information
If you have any questions regarding these Terms, please contact us at:
Miliyah Company
Registration Number: 118917
Phone: 014-6808910
Email: miliyahco18@gmail.com
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Thank you for shopping with Miliyah Co!